Terms of Service

1. Who we are

FastPage (ABN 16 158 841 761) is a sole trader business based in Victoria, Australia. In these terms, "we", "us" and "our" mean FastPage; "you" means the person or business using it. You can contact us at team@fastpa.ge.

2. Who can use FastPage

You must be at least 18 years old and able to enter a binding contract. FastPage is a business product — if you are signing up on behalf of a company, partnership or other organisation, you confirm you are authorised to accept these terms for it.

3. Your account

You are responsible for keeping your login details secure and for everything done through your account. Tell us promptly at team@fastpa.ge if you think someone else has access to it.

You can invite staff to help manage a site. You are responsible for who you invite, what they do, and removing their access when they no longer need it.

The details you give us — business name, address, contact details — must be accurate and kept up to date.

4. Plans, publishing and payment

Building is free; publishing is not. You can create an account, build a site and preview it at no cost. Putting a site live on the internet requires a paid subscription.

Subscriptions are per site. Each published site has its own subscription. You can hold as many sites on your account as you like.

Billing. You choose a monthly plan at checkout. The subscription renews automatically each month at the then-current price, until you cancel. Prices are shown at checkout in Australian or US dollars depending on where you are, and include GST where it applies.

Payment processing. Payments are handled by Stripe. By subscribing you also accept Stripe's terms for the payment itself. We do not see or store your card details.

Failed payments. If a payment fails, we will let you know and Stripe will retry. If it keeps failing, the subscription ends and your site goes offline as described below.

Price changes. We may change our prices. If a change affects your existing subscription, we will email you at least 30 days before it applies, and it will only take effect at your next renewal. You can cancel before then.

5. Your first month

Your account's first subscription starts with 30 days free. Your card is saved at checkout and nothing is charged that day.

When the 30 days end, your card is charged the plan price, and then monthly on the same day. Stripe emails you a reminder before the first charge, and your receipt from us states the date.

To pay nothing, cancel from Site settings before the 30 days end. Your site stays live until then, and no charge is made.

One free month per account: a second site on the same account, or a plan you restart after it ended, is charged from the day you subscribe. Nothing here limits your rights under the Australian Consumer Law.

6. Cancelling, and what happens to your site

You can cancel any time from the billing section of the app. There is no lock-in and no cancellation fee.

• Your site stays live until the end of the period you have already paid for.
• After that it goes offline. Visitors see a placeholder page instead of your site.
• Your content stays in our systems for 30 more days, so you can resubscribe and pick up exactly where you left off.
• At the end of those 30 days your website goes down for good — its pages, images and enquiries are deleted and cannot be recovered, and any custom domain connected to it is released. Your FastLinks page stays: it is free, it never depends on a plan, and it keeps your address, your name, photo and socials. A link it shared with your website becomes the page’s own; a link that pointed inside your website comes off the page. A site with no FastLinks page is deleted whole, and its address is released.

Export anything you want to keep before that window closes. If you need help getting your content out, email us.

7. Your content

You own everything you put into your site — your text, photos, menus, prices, logo and business information. We claim no ownership of it.

You give us the permission we need to run the service: to store, copy, process, adapt for different screen sizes, and publicly display your content for the purpose of hosting and delivering your website. This permission ends when your content is deleted, except for backups that are cycled out in the ordinary course.

You confirm you have the right to use everything you upload, including photographs, logos and any content imported from your Google Business Profile. You are responsible for the accuracy of what your site says — prices, menus, opening hours, licences, qualifications and any claims about your business.

We may use a screenshot of your published site as an example of our work in our own marketing. Tell us if you would rather we did not, and we will not.

8. Acceptable use

You must not use FastPage to:

• publish anything illegal, or anything that infringes someone else's copyright, trade mark or other rights;
• impersonate another person or business, or misrepresent your affiliation with one;
• distribute malware, run phishing or scams, or collect information under false pretences;
• publish content that is defamatory, harassing, hateful, or sexually explicit;
• send unsolicited bulk email, or misuse forms on sites we host to spam anyone;
• attempt to break, overload, scrape or reverse-engineer the service, or bypass its limits, paywall or security; or
• resell or white-label FastPage as your own product without our written agreement.

If we become aware of a breach, we may remove the content or suspend the site. For anything serious or illegal, we may act immediately and without notice.

9. Your responsibilities to your own customers

The site you publish is your business's website. You are responsible for complying with the laws that apply to it — including consumer law, advertising and pricing rules, accessibility obligations and privacy law.

If your site collects enquiries or bookings, the information people submit is yours to handle responsibly. We process it on your behalf, as described in our Privacy Policy. If you need your own privacy notice, that is your responsibility, not ours.

10. Custom domains and third-party services

You can connect a domain you own to a FastPage site on an eligible plan. You buy and renew the domain yourself with your registrar and remain its owner; we only serve your site on it. If the domain expires or its DNS is changed, your site will stop resolving, and that is outside our control.

Features that connect to third-party services — Google Business Profile imports, Google Maps, payment links, social embeds — depend on those services and their terms. If a provider changes or withdraws something, the corresponding feature may change or stop working.

11. Our platform

The FastPage software, templates, designs, code and brand are ours and remain ours. These terms give you the right to use the service, not to copy or reuse the platform itself. Open-source components we use keep their own licences.

Every site built with FastPage carries a small "Made with FastPage" credit in the footer. It is part of the product on every plan.

12. Availability and support

We work hard to keep FastPage and the sites we host online, but we do not promise uninterrupted or error-free service. Maintenance, provider outages and events outside our control can cause downtime. We do not currently offer a formal uptime guarantee.

We may change, add or remove features as the product develops. If we remove something you rely on in a way that materially reduces what you are paying for, we will tell you.

Support is by email at team@fastpa.ge. We aim to reply within one business day.

We do not guarantee search rankings, traffic, enquiries or sales. Following our SEO guidance helps, but no one can promise results from Google.

13. Suspension and termination

We may suspend or close your account or a site if you breach these terms, if payment is not made, if the service is being misused, or if we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.

You may close your account at any time. If we close your account without cause, we will refund the unused portion of any prepaid period.

14. Australian Consumer Law, disclaimers and liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. For a major failure you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage.

Apart from those guarantees, the service is provided "as is" and we exclude all other warranties to the extent the law allows.

Where our liability can be limited, it is limited, at our option, to resupplying the service or refunding the fees you paid for it in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profits, lost business, lost data, or loss of goodwill.

15. Indemnity

You agree to cover us for claims, losses and reasonable legal costs arising from the content you publish through FastPage, your use of the service in breach of these terms, or your breach of the law. This does not apply to anything caused by us.

16. Changes to these terms

We may update these terms as the product and the business change. The date at the top shows the current version. For material changes we will email active customers at least 14 days before they take effect. Continuing to use FastPage after that date means you accept the updated terms; if you do not, you can cancel.

17. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it.

18. Contact

Questions about these terms, refunds or your account: team@fastpa.ge. How we handle personal information is set out in our Privacy Policy at fastpa.ge/legal/privacy.